Advanced Associate, Customer Success

Job Title: Advanced Associate, Customer Success

We are looking for a proactive, adaptable, and highly organized individual to join our team.

The Advanced Associate, Customer Success (Verification) is a cross-functional role supporting multiple processes as and when required however predominantly the role will be for our newly formed verification team.

Key Accountabilities:

• Ensure a high standard of customer service is maintained at all times.
• Delivering high quality and accurate work, with meticulous attention to detail.
• Liaise with peers, customers and internal teams via Microsoft Teams, phone and email.
• Develop and maintain a professional working relationship with internal and external customers.
• Deliver processes to meet service level agreements.
• Effectively escalate any concerns issues to the team manager or team leader.
• Embrace the Pearson Essential Behaviours.
• Actively participate i...