Job Description

  • Shape the future of Australia's largest branch network

  • Solve complex problems through location intelligence

  • Turn customer insights into real-world outcomes

    • See Yourself in the Team

    The Branch Strategy Stream sits at the centre of some of CommBank's most important decisions about our physical network. We use customer, operational, workforce and geographic data to help determine where branches are located, how they're designed, how they're staffed, and how they evolve to meet changing customer needs.

    Working closely with senior leaders across Customer Service Network (CSN), we provide the insights that shape branch footprint strategy, network planning, workforce decisions and investment priorities. Our work influences how millions of customers access banking services across Australia, while balancing commercial outcomes, operational effectiveness and community needs.

    Within the Ret...

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