Job Description

  • Translates Oracle Field Services International goals into performance objectives for each team member and measures individual performance against plan.
  • Develops employees through regular 1:1s, performance reviews, development and training needs.
  • Masters all service delivery related processes and advises team members on the effective and efficient way to use
  • Oracle support services and products, tools, interfaces and procedures.
  • Responsible for KPI and metrics improvement.
  • Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
  • Manages team(s) supporting data centre environments, customer environments and/or operations, addresses identified and escalated routine trends and ensures problem resolutions are documented.
  • Manages team(s) conducting end-to-end on-site hardware installation.
  • Monitors daily operations for teams replacing server components and upgrades server...

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