Administrator - Fortinet, Palo Alto Firewall

Administrator – Fortinet, Palo Alto Firewall Administrator – Fortinet, Palo Alto Firewall Singapore, Singapore

The Fortinet Support Administrator plays a crucial role in ensuring the stability and security of our perimeter operations. This position is responsible for independently resolving technical issues, providing on‑call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.

• Adhere to quality standards and regulatory requirements while managing Fortinet perimeter security operations to ensure compliance with company policies.
• Provide on‑call support for escalated issues and perform root cause analysis using Fortinet tools to identify and mitigate recurring problems.
• Contribute to knowledge base updates and management by documenting solutions and best practices related to Fortinet security operations, facilitating training sessions for new ...