Job Description

We are currently seeking a Customer Service Support Officer to join our client Devon and Cornwall Police, an esteemed organisation within the police industry. This is a temporary role with a competitive hourly rate of £12.21.


You will be working out of Andy Hocking House, Middlemoor HQ


As a Customer Service Support Officer, you will be the first point of contact for all communication methods into our client's organisation, including telephone, letter, email, and social media contacts. You will be responsible for providing efficient, professional, and timely responses to service requests from the public, offering information, advice, guidance, and resolution to queries from both the general public and other agencies.


Key Responsibilities:



  • Effectively managing our client's phonelines, monitoring social media chat, and providing a reception service for their team.

  • Conducting accurate dynamic risk a...

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