Administrative Support IV

Overview

Under the general supervision of the Clerical Supervisor and Gastroenterology Managers, the Administrative Support IV (Procedure Booking Clerk) supports the delivery of high‑quality outpatient Gastroenterology and Hepatology services. The role coordinates patient care activities and acts as a liaison among patients, physicians, nurses, and multidisciplinary teams, managing clinic appointments, diagnostic testing, and endoscopic procedures.

Responsibilities

• Coordinate end‑to‑end scheduling of clinic appointments, diagnostic testing, and endoscopic procedures in the Endoscopy Unit.
• Process physician orders, organize diagnostic testing services, and track documentation and results.
• Communicate clearly with patients, providing verbal and written instructions related to appointments and procedure preparation.
• Maintain accurate records, manage interruptions, and maintain accuracy in a busy environment.
• P...