Administrative Support III

Role Overview

This Administrative Support III position is the first point of contact for clients who call and attend the Grief Support Program for counseling. Due to the sensitive nature of the program, the candidate must provide an empathic and understanding response to the bereaved. The role requires focus, multitasking in a fast‑paced environment, conducting phone intakes, making appointment and group reminder calls, managing clinician schedules, handling competing demands, and performing general office duties such as faxing, filing, minute taking, and mail management.

Responsibilities

• Facilitate initial phone intakes for potential clients, often emotional in nature.
• Conduct appointment and group reminder calls.
• Manage clinician and group schedules/templates.
• Complete client registrations accurately in Connect Care.
• Support a busy clinical team and prepare for grief group sessions.
• Perform general offic...