Administrative Processing Assistant

Why You Want To Work Here

We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Administrative Processing Assistant is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.

Responsibilities

• Answer incoming phone calls
• Receive and respond to incoming emails
• Calculate benefits information, status, and payments
• Route calls to appropriate departments
• Process status requests, applications, documents, and eligibility waivers
• Maintain files of information
• Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for e...