Job Description

Job Description

  • Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward

  • Provide directions and assistance to all internal and external customers by handling their requests and inquiries

  • Manning of triage:
  • Exchange access cards for visitors (Next-of-kins, vendors, etc)

  • Register new visitors, staff on Visitor Management System (VMS)

  • Supervise ART swabbing, when required
  • Manage Nursing Home e-mailbox and forward to relevant parties, and reply general inquiry

  • Co-ordinate and handle mail distribution, the flow of faxes, and courier services

  • Handle feedback from all channels and provide appropriate follow-up actions/ service recovery

  • Handling and receiving of delivery/parcels from vendors

  • Monitor QuestLab collection of samples for testing

  • Submission of claims for selected Nursing Home p...

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