Job Description
Job Title: Administrative Associate IJob Description
The Administrative Associate I will join a highly collaborative and customer-focused Payroll Support team responsible for resolving payroll and timekeeping inquiries through a ticketing system. This role serves as a Tier II support resource, handling escalated cases that require updates, corrections, or deeper investigation across multiple timekeeping platforms. The ideal candidate is detail-oriented, eager to learn complex policies and procedures, comfortable working in a high-volume environment, and committed to providing exceptional customer service. Prior payroll experience is preferred but not required; candidates with strong ticketing, customer service, HR, or call center experience are encouraged to apply.
Responsibilities
+ Review, investigate, and resolve escalated payroll and timekeeping cases through the ServiceNow ticketing system.
+ Manage a high volume of tickets while maintaining accuracy and se...
The Administrative Associate I will join a highly collaborative and customer-focused Payroll Support team responsible for resolving payroll and timekeeping inquiries through a ticketing system. This role serves as a Tier II support resource, handling escalated cases that require updates, corrections, or deeper investigation across multiple timekeeping platforms. The ideal candidate is detail-oriented, eager to learn complex policies and procedures, comfortable working in a high-volume environment, and committed to providing exceptional customer service. Prior payroll experience is preferred but not required; candidates with strong ticketing, customer service, HR, or call center experience are encouraged to apply.
Responsibilities
+ Review, investigate, and resolve escalated payroll and timekeeping cases through the ServiceNow ticketing system.
+ Manage a high volume of tickets while maintaining accuracy and se...
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