Administrative Assistant

Administrative Assistant – Mindplace

Mindplace Winchester, 129 High Street, SO23 9AX

Permanent. Full time, 37.5 hours. Monday to Friday 8am – 10pm and Saturday 9am – 5pm.

£26,800 per annum plus excellent benefits.

Responsibilities

• Greeting and welcoming customers and supporting the customer journey throughout the centre right through to a thorough checkout.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Proactively maintain a well presented reception and waiting areas.
• Ensuring customer reports are dispatched from centres within the desired time frame, including effective management of abnormal results.
• Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms.
• Effective results management (including recei...