Administrative Assistant

Role: Administrative Assistant/Customer Service Coordinator

Location: Québec City, QC

Duration: 12+ months (Possible Extension/Conversion)

Overview

We’re looking for a professional and dependable Administrative Assistant to support daily office and branch operations. This role is ideal for someone who is highly organized, customer-focused, and confident working in a fast-paced, in-person environment. You’ll be the first point of contact for customers and play a key role in delivering excellent service experience.

Responsibilities

• Greet and assist customers in person and over the phone, building positive relationships
• Understand customer needs and gather important service information
• Create and manage basic work orders in internal systems
• Provide status updates and follow up with customers as needed
• Maintain accurate service and administrative documentation