Administrative Assistant

**Requirements**:
- Excellent verbal and written communication skills in English and Spanish;
- Demonstrate analytical and problem-solving skills in a fast-paced environment;
- MUST maintain strong attention to detail;
- Assist our clients over the phone with their requests and answer their questions;
- Achieve a high level of productivity with great accuracy;
- Multi-task in a fast-paced environment with competing demands;
- Demonstrate flexibility and initiative regarding assignments;
- Organization skills;
- Ability to handle a high volume of calls with varying degrees of questions or concerns;
**Responsibilities**:
- Answer calls from existing customers
- Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.
- Assist client inquiries, managing complaints and provide information to the client if needed.
- Maintaining case management system and client cont...