Administration Officer

6 months contract with a Local Authority Job Title: Administration Officer Job Purpose To provide high-quality administrative support in the delivery of Council Tax Support reviews, ensuring customer records are maintained accurately and in accordance with Braintree District Council's Council Tax Support Scheme. The post holder will undertake case reviews, update customer records using the Civica Open Revenues system, and provide excellent customer service through telephone, email, and face-to-face interactions. Key Responsibilities Council Tax Support Reviews Undertake full reviews of Council Tax Support applications in line with the Council's policies and procedures. Assess customer circumstances and identify any changes affecting entitlement. Prioritise higher-risk, higher-value, and older cases to ensure timely review completion. Maintain accurate records and update customer accounts accordingly. System Administration Use the Civica Open Revenues system to process amendments and ma...