Administration Manager

About the Role

Grove Surgery has an opportunity for an Administration Manager to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a full time basis 37.5 hours per week.

The main responsibilities of the role include:

• Supporting the Practice Manager in the day‑to‑day operations of the practice, ensuring staff achieve their primary responsibilities
• Providing leadership and guidance to staff ensuring that they always adhere to policy and procedure
• Line manager to the administration team
• Provide first line support to all staff, to promote excellence in customer service
• Deputising for the Patient Services and Quality Manager when absent. Supporting the reception team.
• To support colleagues in dealing with difficult or unpleasant patients or situations
• Ensure compliance with CQC regulations and standards
• Reviewing a...