Administration Manager

Grove Surgery has an opportunity for an Administration Manager to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a full‑time basis (37.5 hours per week).

Responsibilities

• Supporting the Practice Manager in the day‑to‑day operations of the practice, ensuring staff achieve their primary responsibilities
• Providing leadership and guidance to staff, ensuring they always adhere to policy and procedure
• Line manager to the administration team
• Providing first‑line support to all staff to promote excellence in customer service
• Deputising for the Patient Services and Quality Manager when absent and supporting the reception team
• Supporting colleagues in dealing with difficult or unpleasant patients or situations
• Ensuring compliance with CQC regulations and standards
• Reviewing and regularly updating job descriptions and person ...