Job Description

The Administration Lead will lead and professionalize the administration function, ensure scalable processes, manage complex operational requirements, and coach and guide the existing admin team to consistently deliver high-quality outcomes. This role bridges the gap between operational execution and strategic business needs, ensuring administration evolves in line with business growth.

Key Responsibilities

Administration Leadership & Team Development

  • Provide leadership, guidance, and coaching to the existing Administration Executive and support staff.
  • Define clear roles, responsibilities, and performance expectations within the administration function.
  • Build capability, confidence, and accountability within the team to improve independent execution and ownership of tasks.
  • Introduce structured workflows, service standards, and escalation mechanisms to ensure consistent service ...

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