Administration

Working for an e-waste organisation located in Keysborough we are looking to appoint a new administrator/customer service officer to the business on a permanent basis. The organisation has a strong focus on exception customer service, dealing with B2B and B2C external customers on a daily basis. This role would suit someone who has exceptional administration skills, with a high attention to detail and someone who is able to build rapport easily with customers ensuring high levels of customer satisfaction at all times.

The role:

• Working closely with a small team and trained on all different roles
• Managing business enquiries, and communication for logistics and orders
• Managing order and queries from customers via phone, email and portals
• Ensuring accurate data entry of orders requests into the bespoke CRM
• Communicating with external customers around orders, delays, payment methods
• Managing conflicting prioritie...