Job Description

Administration & Customer Service Assistant

Admin and Customer Service Assistant (Kempsey) â€“ Full Time. April Start. 
Kempsey, NSW 

Ready for your next opportunity? Busways is looking for an Administration and Customer Service Assistant. You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day! Start date April 2026. 

What You’ll Be Doing: 

  • Investigate and respond to customer feedback in collaboration with Transport for NSW (tfNSW) through the TfNSW Salesforce CRM. 
  • Support Busways’ compliance with KPI’s to Customer Service and Response to Customer Feedback. 
  • Assist with evidence gathering (e.g. CCTV, journey data and staff statements) to support complaint investigations. 
  • Provide administrative support for investigations, contract reporting, and service delivery activities relating to customer complaints and ...

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