Administration & Customer Service Assistant

Administration and Customer Service Assistant (Kempsey) â Full Time 
Kempsey, NSW

Ready for your next opportunity? Busways is looking for an Administration and Customer Service Assistant at our Kempsey depot. You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day!

What You’ll Be Doing:

• Investigate and respond to customer feedback in collaboration with Transport for NSW (tfNSW) through the TfNSW Salesforce CRM
• Support Busways’ compliance with KPI’s to Customer Service and Response to Customer Feedback
• Assist with evidence gathering (e.g. CCTV, journey data and staff statements) to support complaint investigations
• Provide administrative support for investigations, contract reporting, and service delivery activities relating to customer complaints and feedback
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