Administration assistant

Job Purpose / Summary

To provide comprehensive administrative, clerical, and customer service support to the Estate Manager and the Estate Management Office. The Administration Assistant is responsible for ensuring the efficient day-to-day operation of the office by maintaining accurate records, coordinating communication with residents and stakeholders, supporting compliance with estate policies, administering estate facilities, and providing professional administrative assistance that contributes to the effective management of the estate.

Key Responsibilities and Duties Serve as the first point of contact for residents, homeowners, tenants, visitors, contractors, and service providers. Manage incoming telephone calls, emails, correspondence, and walk-in enquiries. Communicate with the Board of Directors, Estate Manager, homeowners, residents, tenants, contractors, and service providers. Respond to resident and owner queries and escalation matters where necessary. Maintain ho...