Administration and Service Agent

• Brand new office
• Hybrid work model (after sucessfully completing the probation period)
• Salary Structure between $57 750 and $72 187

Under the responsibility of the Assistant Director, Administration and Service, the Administration and Service Agent will be the primary contact for plan sponsors and members supporting the day-to-day administration of group benefits programs.

Please note that we have clients and groups that require a later shift, with our office hours extending to 7:00 PM, Monday through Wednesday. Dependent upon which groups you are placed with, there may be a requirement to adjust your hours to accommodate these later shifts. Any changes will be communicated in advance and will follow a set schedule.

The incumbent is expected to:

• Problem resolution - identify, troubleshoot, and address plan sponsor and member issues or complaints effectively and ...
• Gather member data and process m...