Job Description

Description

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Key Responsibilities

Leadership & Service Delivery

  • Lead L2/L3 support forActive Directory andEntra ID environments.
  • Own and drivetechnical delivery , ensuring SLAs, KPIs, and compliance targets are met.
  • Act as aprimary technical and operational escalation point for identity and directory-related incidents.
  • Coordinate and manageincident, problem, and change management processes for AD/Entra services.
  • Participate inreviews with stakeholders and provide actionable insights.
  • Prepare and deliverservice performance reports , andmanagement updates .
  • Drivecontinuous improvement , automation, and standardization across the environment.
  • Collaborate with project teams to supportnew implementations ,migrations , andtransformations .

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