Job Description

This is an exciting opportunity to join the fast growing Offshore Managed Services team in Manila! This new role is responsible for leading and managing the Managed Service team in the Philippines and helping build the infrastructure to support the scalable growth of this team. This role reports directly to the Head of Managed Services with whom you will work closely to ensure collaboration and alignment within the Customer Success Organization. 

As an Ad Operations Lead at Smartly.io, you will...

  • Support customer facing teams to deepen relationships with customers and ensure customer satisfaction.
  • Coach and develop the Managed Service team in Manila to maximize their potential within Smartly.io.
  • Work closely with the Head of Managed Services to ensure proper account staffing is in place for Managed Service accounts
  • Oversee the delivery of tasks, ensuring that projects are delivered on time and meet SLA's w...

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