Accounts Receivable Team Lead

Accounts Receivable Team Lead (Logistics/Shipping) Role purpose Lead end-to-end AR operations and process governance for a team/region, ensuring stable service delivery, strong controls, and continuous improvement across Order-to-Cash in a shipping/logistics environment. Key responsibilities (Operations Process) • Service delivery leadership • Lead AR team performance (collections, cash application, dispute management, reconciliations). • Allocate workload, manage priorities/backlogs, and ensure SLA adherence. • Collections governance & escalation • Define segmentation and dunning/collection strategy by customer type, risk, and geography. • Handle senior escalations and critical customer negotiations; align with Sales leadership. • Process ownership & standardization • Own AR process design, SOPs, controls framework, and continuous improvement roadmap. • Drive standardization across regions/entities; ensure consistent dispute categorization and handling. • Controls, audit & compliance...