Job Description

Responsibilities

  • Assist customers over phone calls and emails with managing their accounts and resolving outstanding balances.
  • Document customer financial status and collection efforts.
  • Provide superior service to customers and other department teams including Cash Applications, Credit, Customer Service and Sales.
  • Review department processes and recommend workflow improvements.

Requirements

  • High school diploma or equivalent required.
  • Bachelor’s degree preferred.
  • Bilingual (English / Spanish) – 100% in both verbal and written forms.
  • 1+ years of collections or customer service experience.
  • Strong understanding of collections processes and systems.
  • Working knowledge of Microsoft Word and Excel.

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