Job Description

Job Description

 JOB DESCRIPTION

  • Collections Management
  • Monitor and manage aging reports to identify overdue accounts.
  • Initiate collection calls, emails, and follow ups to ensure timely payment.
  • Maintain detailed records of customer interactions and commitments.
  • Escalate delinquent accounts as per company policy.
  • Customer Account Management
  • Review customer credit limits and payment history.
  • Work with customers to resolve disputes, short payments, or deductions.
  • Provide account statements, invoices, and required documentation upon request.
  • Build strong customer relationships to support timely payments.
  • Billing & Reconciliation
  • Validate billing accuracy and ensure invoices are correct and complete.
  • Reconcile customer accounts, investigate discrepancies, and process adjustments.
  • Collaborate with billing and sales...

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