Accounts Receivable Associate

Description
Key Responsibilities
• Conduct daily outreach via phone and email to customers with past-due invoices to obtain payment commitments and resolve outstanding balances.
• Maintain accurate records of collection activities, notes, promised payments, and escalation actions.
• Proactively research and resolve closed or inactive accounts, including identifying updated customer contacts.
• Collaborate with internal departments (service, operations, billing, and accounting) to resolve invoice discrepancies or service-related disputes.
• Generate AR aging reports and track progress against collection goals.
• Follow company policies and compliance guidelines for collection communications.
• Support continuous improvement of collections processes to drive faster resolution of outstanding balances.
Duties notes:
- Supporting backlog in 2 states
- Weekly reports to manager and 1/week meeting to update on challenges, client issues, preference
Skills<...