Job Description

Why Join Us

We are currently recruiting for an Account Support Coordinator based at our North West London site on a 3 Month Fixed Term Contract. 

The primary focus of this role is to manage the high volume of quotes and estimates generated by the client, reducing demand through proactive customer engagement and effective communication.

You will support the Account Manager in the delivery of the agreed contract, ensuring service performance standards and key performance indicators (KPIs) are consistently achieved while maintaining strong client relationships.


What You'll Be Doing

  • Actively review quotes/estimates raised by the client for approval, ensuring communication with branch managers to seek approval for site specifics
  • Support the management of the CE process
  • Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement
  • Review outstanding...
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