Job Description

ACCOUNT SERVICES MANAGEMENT HEAD

The Account Service Management Head owns the acquisition, growth and excellence of service delivery to Corporate and Premiere accounts. This role ensures client satisfaction, operational discipline and cross-functional alignment with internal stakeholders. He/she drives retention, service quality and long-term partnership value.


JOB RESPONSIBILITIES:

Account Management and Client Leadership

  • Act as the primary relationship owner for Business and Premiere/VIP Accounts
  • Build and strengthen strategic partnerships
  • Maintain high client satisfaction, trust and executive credibility


Operational Excellence

  • Lead regular operational cadences, business reviews, performance reporting and roadmap discussions
  • Enforce SLA adherence, quality standards, and operational governance
  • De...

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