Account Quality Manager

Department: Language Servicces

Reports to: Language Quality Director

YOUR NEXT ROLE

As an Account Quality Manager, you’ll be the driving force behind linguistic excellence across strategic accounts. You’ll partner closely with Program Managers, Language Leads, and global teams to ensure consistent, high-quality delivery across all languages and workflows.

This role sits at the heart of our Language Services function, where quality meets impact. You’ll act as the linguistic authority for your accounts—guiding standards, solving complex challenges, and ensuring every deliverable meets client expectations. From shaping processes to training teams and supporting both offline and WordsOnline accounts, your work will directly influence customer satisfaction, retention, and growth.

WHAT YOU’LL DO

• Serve as the main linguistic point of contact for clients, addressing quality issues, updates, and feedback while repre...