Job Description

The Account Operations Manager is responsible for overseeing the operational delivery and performance of strategic key accounts. This role ensures smooth coordination between internal teams such as Sales, Operations and key clients to deliver high-quality service, meet contractual obligations and ensure that shipments are handled in accordance with established procedures, prevailing SLA, operational compliance and specific customer requests with the goal of long-term customer satisfaction. The position plays a critical role in optimizing operational processes – operational excellence, managing service performance, and supporting account growth.


  • Oversee daily operational activities for assigned key accounts.

  • Ensure service delivery meets agreed KPIs, SLAs, and contractual requirements.

  • Be the operational point of contact for key clients.

  • Manage escalations from clients and internal teams.

  • Address and resolve operational issue...

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