Account Officer

The Account Officer is responsible for building and maintaining long-term, trusting relationships with customers while meeting a designated portfolio of accounts. The Account Officer will focus on understanding client requirements, resolving issues, and optimizing the overall client experience to drive long-term partnerships and business growth.

Duties and Responsibilities

1. Account Acquisition and Management

• Initiate strategies to retain and grow existing clients.
• Oversee client accounts, ensuring all services are delivered as agreed.
• Negotiate contracts or pricing terms and collaborates with internal teams to deliver client expectations.
• Identify and target potential clients

2. Client Communication

• Act as the main contact for clients.
• Address client's needs, inquiries, and concerns in a timely and professional manner.

3. Relationship Building

• Establish trust by pr...