Job Description
The Account Manager is responsible for managing and growing relationships with assigned key clients, ensuring high service performance across First Mile, Storage, and Last Mile operations. The role acts as the main liaison between clients and internal teams to deliver strong fulfillment rates, accurate reconciliations, smooth billing, and high client satisfaction.
Key Responsibilities
- Serve as the single point of contact for assigned accounts
- Manage day-to-day client communication and service follow-up
- Ensure fulfillment performance meets agreed SLAs (Order, Qty, SKU level)
- Coordinate with Operations, Warehouse, and Transport to resolve:
- Missed deliveries
- Damages, shortages, and returns
- GRNs, PODs, and ...
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