Account Managers

The Account Manager is responsible for managing and growing relationships with assigned key clients, ensuring high service performance across First Mile, Storage, and Last Mile operations. The role acts as the main liaison between clients and internal teams to deliver strong fulfillment rates, accurate reconciliations, smooth billing, and high client satisfaction. Key Responsibilities Serve as the single point of contact for assigned accounts Manage day-to-day client communication and service follow-up Ensure fulfillment performance meets agreed SLAs (Order, Qty, SKU level) Coordinate with Operations, Warehouse, and Transport to resolve: Missed deliveries Damages, shortages, and returns GRNs, PODs, and delivery confirmations Lead monthly reconciliations with clients and support accurate billing Reduce billing disputes and support faster collections Log and track all issues, complaints, and actions on the CRM system Conduct regular performance reviews with clients (weekly / monthly) Pro...