Account Manager

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Role Overview

The Account Manager will serve as the primary point of contact for clients, ensuring clear communication and exceptional satisfaction on all fronts. They will promptly address inquiries, resolve issues, and foster strong, long‑term relationships. In collaboration with internal teams, they will identify opportunities to enhance the overall experience and drive additional revenue.

Schedule

Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Attending one‑on‑one meetings with the Team Leader.
• Establishing client relations and maintaining rapport.
• Focusing on customer and project retention.
• Hosting and leading launch sessions with clients.
• Leading first‑week follow‑ups with clients and staffers.
• Conducting cadenced client happiness checkups.
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