Account Manager

SUMMARY

The Account Manager plays a key role in managing a large portfolio of the firm's small‑to‑mid‑sized clients, delivering high‐touch, consultative customer experience. This role is responsible for maintaining strong client relationships, ensuring operational excellence, and driving overall client satisfaction and retention. As a primary representative of the organization, the Account Manager must demonstrate exceptional communication skills, strong business acumen, and an advanced understanding of our solutions and service delivery model.

JOB RESPONSIBILITIES

• Serve as the primary relationship owner for a high volume of small‑tier client accounts, ensuring timely support, proactive communication, and consistent service delivery.
• Manage day‑to‑day client inquiries by reviewing, prioritizing, and triaging incoming requests, ensuring accurate routing and timely follow‑through.
• Build a strong operational understanding of each client's env...