Account Manager

This is a remote position. SUMMARY The Account Manager I is responsible for servicing the firm's largest base of clients. This role will be primarily responsible for providing white glove customer experience, ensuring operational excellence, and driving client satisfaction/retention. As the face of the company, this role requires exceptional communication and time management skills and a deep understanding of our products and services. JOB RESPONSIBILITIES Serve as the primary point of contact for a high volume of small client accounts, managing day-to-day requests and inquiries. Review, respond to, and triage incoming client requests, ensuring accurate routing and timely follow-up. Develop a working understanding of client environments, needs, and common challenges to effectively support routine account needs. Coordinate with internal teams (Service Desk, Engineering, Finance, Billing, etc.) to resolve client issues through to completion. Adhere to established ticket management and es...