Job Description

Position: Support Engineer
Location: Bangkok, Thailand (Hybrid)

About the Company
Manatal is a fast-growing HRTech SaaS company headquartered in Bangkok, trusted by thousands of businesses in over 135 countries. Were on a mission to simplify and transform the hiring process with best-in-class AI-powered recruitment tools.

Role Overview
As a Support Engineer, youll serve as the technical bridge between our Customer Success and Product/Engineering teams. Youll troubleshoot, diagnose, and resolve customer issues, contribute to product improvements, and help ensure every client gets the most value from Manatals platform.

Key Responsibilities

  • Provide second-level technical support via email, phone, ticketing system, and live chat
  • Reproduce, isolate, and diagnose software issues (including search, indexing, integrations) in our SaaS product
  • Escalat...

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