Job Description

Account Manager – Digital Payment Solutions

Key Responsibilities:


1. Client Relationship Management

  • Serve as the primary point of contact between the company and banking clients.
  • Build and maintain strong professional relationships with key stakeholders, including IT, Operations, Product Development, and Business Units.
  • Conduct regular Business Review Meetings (BRMs) to evaluate product performance and discuss clients' business needs.
  • Develop a deep understanding of clients' business objectives and provide relevant, value-driven solution recommendations.


2. Account Management & Client Retention

  • Ensure high levels of client satisfaction by delivering responsive, professional, and customer-oriented services.
  • Monitor product performance and ensure compliance with agreed Service Level Agreements (SLAs).
  • Proactively identify potential risks or issu...

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