Account Delivery Manager

Account Delivery Manager

This role has been designed as Onsite with an expectation that you will primarily work from an HPE partner/customer office.

Job Description

• Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.
• Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.
• Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.
• Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control.
• Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans.
• Ability to effectively and proactively manage risk for low risk proj...