Job Description

Advance your career with Access Credit Union as a Member Solutions Centre Representative I, delivering quality financial service. Be the key communication link between members and the credit union.

As a Member Solutions Centre Representative I, you'll handle inquiries, process transactions, and promote services effectively. Your role is crucial in maintaining a welcoming environment and enhancing member relationships through various communication methods. A proactive sales approach will help you meet business objectives while ensuring compliance with all necessary policies.

Key Responsibilities: • Serve as the first point of contact for member inquiries • Resolve issues via telephone, chat, and email communication • Advise and cross-sell financial services and products • Adhere to credit union security and risk management policies • Collaborate with teams for seamless member assistance

Requirements: • Grade 12 diploma or equivalent • Minimum 1 year of custome...

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