Job Description

Job Title: Access Associate-Senior
Department: Surgery
Location: RGH
Hours Per Week: 40 Hours
Schedule: M - F 8AM - 4:30 PM
Sign-On Bonus: $0

SUMMARY:
As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.
 

RESPONSIBILITIES:

  • Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
  • Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
  • Registration & Verification. Complete the registration process for patients and/or their representatives...

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