Job Description

Location: Kallang

Working hours: 5.5 (alt sat) / 42 hours

Salary: $2500-$3000/month

Responsibilities
  • Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.
  • Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.
  • Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.
  • Payment arrangement (dunning block, instalment plan, payment deferment etc.)
  • Support other operational tasks and assignments as required to ensure smooth team functioning.
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