Job Description

Role

4th Line Cloud Support Engineer - VCF. Must have an Active DV Clearance.

Responsibilities

  • Respond to escalations from 2nd Line support teams.
  • Monitor systems using event management tooling and resolve incidents.
  • Perform change activities in line with defined processes.
  • Support lifecycle management of platforms to maintain vendor supportability.
  • Carry out readiness assessments for new services entering production.
  • Produce and maintain technical documentation and support materials.
  • Provide technical leadership across support activities where required.

Skills and Experience

  • Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF which is essential.
  • Experience supporting Horizon VDI environments.
  • Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.
  • Understanding of physical networking...

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