Job Description

The 4PL Booking Management Agent is responsible for managing and coordinating end-to-end export booking operations for customer.
This role ensures accurate forecasting, optimal booking planning with carriers, and on-time container movements. The agent acts as a key coordinator between the customer, carriers, brokers, and internal teams to deliver smooth, efficient, and compliant logistics operations.

Key accountabilities and responsibilities:

The 4PL CX Agent is responsible for:

1-Booking Management & Coordination

  • Manage end-to-end export booking activities with nominated carriers in line with customer forecasts and shipment plans.

  • Receive and verify booking confirmations; share confirmed details promptly with customers and trucking vendors.

  • Handle spot-buy or spot-rate requests when needed to secure space or support urgent shipments.

  • Coordinate with carriers, brokers, and internal teams to en...

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