Job Description

Position: Customer Success Manager • Job Type: Full-Time - 100% remote • Working hours: US Timezone (PST)

About the Role

Our client is a mission-driven beauty brand that believes beauty goes beyond skin deep. They specialize in creating high-performance, vegan, and 100% cruelty-free makeup and skincare products. For every product purchased, a portion is donated to support communities in need, aligning with their core commitment to helping others thrive. Their mission is to empower customers not only through exceptional products but also through outstanding, compassionate support.

Key Responsibilities

  • Lead, mentor, and manage a team of 20+ customer success specialists, providing coaching, performance feedback, and career development.
  • Develop and execute strategies to enhance the customer journey, focusing on first-contact resolution, retention, and loyalty.
  • Oversee day-to-day operations of customer support across multip...

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