3rd Line Technical Support Engineer

Introduction

A thriving Managed Service Provider company

Description

ENVIRONMENT:

OUR client is a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry. Their team is looking for a 3rd Line Technical Support Engineer with at least 7 – 8 years' experience, to support their client remotely as well as onsite when required. Their team is very technical, and you will have many opportunities to get involved in, not just technical support, but also project work, maintenance, upgrades, and other aspects of the business.

DUTIES:

• Provide 1st to 3rd Line Support via email, phone, and remote support to their client's based in the UK, SA, Europe, Asia, and the US.
• Visit customer sites / offices to troubleshoot, configure and implement various IT solutions and services. (SA)
• Troubleshoot and fix various IT hardware related issues, including liaising with 3rd party vendors through to resolutio...