Job Description


Salary: £35,000 – £45,000 per annum


Location: Oxford


Our client is a well-established Managed Service Provider (MSP) looking for an experienced 3rd Line Support Engineer to join their team in Oxford.


This is a client-facing role resolving technical issues, supporting client infrastructure, and contributing to changes within a structured MSP environment.


The Role

  • Support and maintain the systems

  • Act as the go-to escalation point for 1st and 2nd line colleagues

  • Own complex and priority tickets end to end

  • Get to the root cause of issues rather than just patching symptoms

  • Maintain high first-time fix rates

  • Carry out ongoing infrastructure maintenance and patching

  • Handle the technical delivery of changes such as migrations, upgrades, and new implementations,

  • Coordinate with client and internal stakeholders so changes la...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Xact Placements today.

    Submit Application