Job Description

Job Title: 3rd Line Network Engineer

Location: Ahmedabad, Gujarat, India

Shift Time: UK Shift

Job Description

  • To manage and own support tickets for existing customer services
  • To design and implement changes as per the client's requirements.
  • To work closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks.

Responsibilities

  • Regular communication, verbal and written, with existing customers
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
  • To take ownership and effectively manage support tickets for incidents, changes, and service requests
  • To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
  • Documented customer solutions – CMDB, Visi...

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